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Course: Design Thinking Fundamentals – Foundations for Human-Centred Innovation

Stream: Packaged training programs

This 1-day interactive workshop introduces the core principles, tools, and language of Design Thinking.

Designed for organisations, UNOVA applied its interdisciplinary innovation expertise combining design thinking with operational, technological, and behavioural insights. Participants were equipped with practical skills in human-centred design for team and business application.

Outcome

Participants receive a hands-on toolkit—including Design Thinking, Empathy Mapping, Value Proposition Canvas, and Customer Journey Mapping—and develop a plan to cultivate a culture of innovation within their organisation.

Course: Adaptive Capabilities – Practical Leadership for Evolving Workplaces

Stream: Packaged training programs

This workshop develops adaptive capabilities for emerging leaders through simulations and team-based problem-solving. Leveraging UNOVA’s integration of behavioural insight and operational expertise, it builds core skills in communication, collaboration, continuous improvement, and innovation.

Participants learn to address workplace challenges, build strong teams, and pitch improvement ideas to senior leadership—linking learning to real career progression.

Outcome

Participants leave with tools for stakeholder engagement, process improvement, and innovation pitching, ready to lead teams and take on greater responsibility.

Course: Building Fundamental Understanding of Enterprise Systems

Stream: Packaged training programs

This course provides a solid foundation in enterprise systems and their critical role in modern organisations and supply chains. Participants learn how integrated ERP platforms support decision-making, deliver data-driven insights, and improve efficiency across functions like procurement and order fulfilment.

UNOVA facilitators, members of the SAP Academic Alliance, emphasise hands-on experience with SAP, the leading ERP software, ensuring practical skills for operations optimisation.

Outcome

Participants gain tools to engage stakeholders, streamline processes, and drive innovation using enterprise systems. They leave ready to optimise cross-department operations and take on greater responsibility.

Project: Translating research into business value

Stream: Research Insights Trends

We translate complex research into actionable insights that support strategic decision-making. Leveraging deep expertise across technology, AI, digital transformation, fintech, and operations management, we help organisations interpret emerging trends and navigate industry change.

Our integrated approach, grounded in commercial understanding and analytical depth, enables us to generate insights that are both credible and practically relevant. Our insights are generally compiled in practitioner ready articles published by ²ÝÝ®ÊÓƵ’s magazines like BusinessThink.

Some of our BusinessThink articles:

• Digital retail, operations, and supply chains
• Digital services and fintech
• Smart cities and innovation

Project: Blockchain-Driven Ecosystems

Stream: Collaboration & Partnerships

Enterprise blockchain can enhance business coherence, security, and efficiency. However, integrating blockchain with legacy systems and governance structures poses challenges.

UNOVA explored how blockchain technologies can establish standards for public-private partnerships and improve mobility, trust, interoperability, and workflows. This project was conducted for the Blockchain Association of Singapore and the Monetary Authority of Singapore.

Deliverable

UNOVA applied a structured, evidence-based approach to analyse how enterprise blockchain is being used across Southeast Asia. By mapping real-world applications, we identified where blockchain delivers the most value improving mobility, building trust, and streamlining workflows.

Project: Technical Debt Calculator - Evaluating Digital Infrastructure

Stream: Governance, cost controls & optimisation

A major Australian telecommunications company faced increasing inefficiencies due to outdated legacy systems. The challenge was to assess whether investing in modern digital infrastructure, like Software-Defined Networking (SDN), would outweigh the opportunity cost of maintaining the current setup.

UNOVA used advanced modelling (network theoretic complexity analysis) to assess the hidden cost of outdated systems, known as technical debt. Based on the assessment, we crafted a decision-support tool that helps organisations weigh the benefits of modernisation against the risks of maintaining the status quo.

Deliverable

A web-based Technical Debt Calculator that quantified investment trade-offs, guiding the company towards strategic digital transformation decisions.

Project: Pricing optimisation through a bid calculator

Stream: Governance, cost controls & optimisation

A major Australian relocation company needed to improve its bidding strategy for jobs on a digital platform. The challenge was to optimise pricing while predicting bid success.

UNOVA used a hybrid analytics framework combining machine learning with behavioral segmentation to develop a data-driven pricing model. The model helped predict bid success, optimise pricing, and support data-informed bidding strategies.

Deliverable

A Bid Calculator that guided profitable and competitive bids by assessing win probabilities and optimising margins.

Project: Human Resource Digital Twin - Modelling Leadership Trajectories

Stream: Governance, cost controls & optimisation

A leading Australian energy company needed data-driven strategies to fast-track leadership development. The challenge was to model career trajectories and predict leadership potential.

UNOVA used advanced data integration combining performance trends, organisational context, and learning pathways to build a predictive model for career progression and leadership readiness. By applying machine learning and HR insights, the model supports strategic talent development and succession planning.

Deliverable

Predictive insights that guide targeted HR investments and support succession planning, optimising leadership pipelines for future growth.

Project: Asset Renewal Planning - Infrastructure Health Monitoring

Stream: Governance, cost controls & optimisation

As part of a broader Infrastructure Health Monitoring (IHM) initiative, a Sydney-based client engaged UNOVA to explore new methods for tracking rail system deterioration.

UNOVA applied advanced analytics combining time-series data analysis with anomaly detection to evaluate the feasibility of using train-mounted sensors to monitor overhead wire wear, a key indicator of rail system health. Integrating engineering expertise with AI and machine learning, the project supported predictive maintenance and long-term infrastructure renewal planning.

Deliverable

Predictive analytics based on sensor data to optimise maintenance schedules, reduce risk, and guide long-term investment in critical infrastructure upgrades.

Project: Supply Chain Mapping - Health-Driven Dietary Transition

Stream: Ideation & initiative shaping

To support the shift towards healthier dietary alternatives, The George Institute engaged UNOVA to assess Australia’s readiness to adopt potassium-enriched salt (KCl) as a substitute for sodium chloride (NaCl).

UNOVA applied a multi-layered supply chain analytics framework, using business research methods and industrial process insight to analyse sodium usage and the feasibility of substitution across the food supply chain.

Deliverable

A comprehensive map of sodium use and substitution pathways, identifying structural barriers and investment opportunities to inform public policy, health strategies, and industry transition planning.

Project: Virtual Power Plant (VPP) Design - Identifying Emerging Market Opportunities

Stream: Ideation & initiative shaping

UNOVA partnered with ²ÝÝ®ÊÓƵ Engineering to develop large-scale energy storage devices for buildings, designed to integrate with solar panels and HVAC systems for real-time grid interaction, supporting virtual power plant (VPP) development.

We facilitated a sector-informed design-thinking workshop, combining user-centred methods with deep knowledge of the energy market to identify user needs and system requirements, shaping the solution and uncovering new market opportunities in the VPP space.

Deliverable

A user-informed product design tailored to building aggregators, enabling smarter energy storage, improved grid interaction, and more efficient participation in virtual power plant systems.

Project: Ultra-High-Efficiency Micro HVAC System

Stream: Ideation & initiative shaping

UNOVA collaborated with a multi-disciplinary ²ÝÝ®ÊÓƵ team to design an ultra-efficient micro-HVAC system projected to reduce building energy costs by 40%.

To ensure a user-centred solution, UNOVA facilitated a design-thinking workshop informed by domain expertise and operational experience, with a focus on UI/UX requirements and system functionality.

Deliverable

A human-centred interface design and a demand-side management feature that uses real-time weather and market data to optimise heating and cooling through forecast-driven decision-making.

Project: Future Capabilities review & assessment of Agile e-Commerce Retailer

Stream: Commissioned research

A leading Australian retailer serving millions of customers weekly had recently completed a major organisational transformation, and were looking for advise and insights on how their Product Engineering team ( comprising of 700+ team members), could improve their ways of working using the newly launched scaled agile operating model, as well as identify future focussed areas where they should invest to ensure their team could effectively upskill and stay up to date on market trends and innovations.

Deliverable

UNOVA conducted a longtitudal assessment of the team, interviewing more than 40 team members of various levels to understand challenges faced, opportunities for improvement and identify areas for future focus. They performed a Behavioural-Operations Pulse diagnostic, and collated and presented findings on challenges, opportunities and priority areas of focus to upskill and improve team member capabilities. In addition - an offsite was held at ²ÝÝ®ÊÓƵ with over 40 Product engineering line managers to promote collaboration, share and showcase  findings and provide recommendations on priority activities and development pathways to focus on in the future. The efforts of UNOVA led to improved insights on team dynamics, priority areas of upskilling and opportunities to improve ways of working.